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Frequently Asked Questions (FAQ)

Please use these pages to seek answers to the most common questions and troubleshooting.

For more personalized help please contact us by email or service hotline: 0777 165 165 (Mon - Fri 8:00 AM - 6:00 PM, Sat 8:00 AM - 2:00 PM)

270w 62 cell polycrystalline modules – 12 nos for 3Kw and 20 nos for 5kW.

Yes, Approval is needed only from CEB or LECO which is obtained, but finally CEB/LECO electricity account holder or his attorney power holder must sign a contract with CEB/LECO.

First, we have to get the next available date from our installation team then 2 to 5 days to complete the installation depending on the size of the system.

Yes a pro-forma invoice signed by both parties with the necessary conditions.

No, If you expect to expand to a 5kW in the future You have to go for a 5kW inverter with 3 kW panels (12 panels) Then when expanding to a 5 kW system you need to add 8 more panels only.

No category change, Bill will be calculated according to the same category as before.

Yes now they transfer payments for the excess production on net accounting package directly to the bank Account monthly.

Panels will be installed on the roof and each panel will be 18Kg. Other components will be installed on a wall. Eg- 3 kW- 213 Kg 5 kW- 355 Kg

The local company should have a good connection with the mother company and the mother company should be strong enough to hold up the warranty. Since end users can’t get the replacement directly the local company should be able to use their strong connections to get replacemnts if and when needed. We make regular visits to our brands and train our technical staff at the mother companies on a yearly basis.

Few months prior a panel production factory in china was visited. At the same factory they were packaging panels to many famous brands. This shows that all the famous brands have panels produced by outsiders. The best part of this above mentioned factory is it doesnt have authority to send solar panels directly to sri lanka as they dont comply with our listed standards.